Hospital Policies at North Center Animal Hospital

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, “drop-off” appointments are usually also available. A “drop off’” means you bring your pet in and leave him/her with us for the day. Usually, we will ask you to bring your pet sometime in the morning, ideally between 7-8am, so our doctors can examine them in between appointments, or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. Additionally, you do not know how other pets will react to yours. For these reasons, we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept all credit cards (Visa, MasterCard, Discover, and American Express) as well as Care Credit, cash, and personal checks.

Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier (preferred) or on a leash. If your dog is suspected of having something contagious we will ask you to wait outside until we have a room available to avoid spreading the illness. You will be informed of this at the time you schedule your appointment.