Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren’t covered here, please feel free to give us a call!

What are the Hospital hours? Our hospital is open Mon, Tues, Thurs and Fri from 7:00am to 7:00pm and Wed from 7:00am to 1:00pm. On Saturdays, we are open from 7:00am to 2:00pm. We see patients by appointment only, please call to schedule. The clinic is closed on Sunday. We are also closed on most major holidays.

Do I need to have an appointment?
Yes, patients are seen by appointment.

What forms of payment do you accept? Cash, Check, Discover, American Express, Mastercard and Visa. We also accept Care Credit. Care credit is a card accepted by medical professionals throughout the area. You can apply by clicking the link below:





Can I make payments?
Payment is required at the time of service.


What species do you treat?
The majority of our patients are cats and dogs, but we are also able to treat most of the common small “exotic” mammal species (rabbits, ferrets, guinea pigs, rats, hamsters, etc). We can also provide some treatments for common reptiles (turtles, lizards, snakes). If your pet requires more advanced care, we are happy to refer you to a doctor specializing in the treatment of exotics. If you have any questions about whether we are able to help your particular pet, please give us a call! Unfortunately, we are not currently able to treat birds. We are happy to refer our fine feathered friends to one of the following specialty avian clinics.

Animal House

Midwest Exotics

Chicago Exotics

At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 5-6 months of age although in many cases it can be performed as early as 3-4 months. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen is also recommended prior to undergoing anesthesia and surgery.

What is the pre-anesthetic blood screening?

This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

How long do the sutures stay in after my pet’s surgery?
Procedures involving sutures require them to be removed in 10-14 days following the surgery unless otherwise specified by the doctor.

hs_faqIs it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

What is Acupuncture? Acupuncture is an ancient form of medical treatment. Every organ and tissue in any animal’s body are connected through complex systems of nerves. Acupuncture uses needles to affect the nerves and modulate the nerve signals to the spinal cord. It increases the body’s ability to heal itself and treats a variety of diseases. Therefore, acupuncture works on anyone with a nervous system. Visit the acupuncture page for more information.